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FAQs

How long does it take to get a quote?

In most cases promotional product quotes are returned within 1 business day of your request. (Faster quotes can be done if required, just let us know at the time of your request)

If your promotional item request has additional complexities such as an extraordinary large number of items, or importation requirements, this may be extended.

Delays may also be experienced in peak periods. (eg. Lead up to Christmas)

How long will it take to supply my promotional items?

Lead times are generally quoted for each individual item in our promotional product proposals. However, if you have a date that needs to be met, please let us know during the quote request process, and we will do our best to accommodate.

As a guide, please refer below;
Decoration/Production lead times for locally stocked items is generally 2-4 weeks (Depending on the product)

Leagues have some selected items in our warehouse that we can offer with turnaround times of less than one week from artwork approval for urgent requirements.
Contact us for further information.

Indent promotional items (custom made to order in an overseas factory) take longer as shipping times need to be considered. Air Freight (normally 5-6 weeks) is available to speed up the delivery process, but this does come at a premium. Sea Freight (anywhere from 8-12 weeks) is far more cost effective.


I can’t find the item I looking for, can you help?

Yes, we can!

Whilst we make every attempt to showcase an ever increasing range of products on our website, it is almost impossible to maintain the 10’s of thousands of promotional products we have access to.

If you cannot find a specific item you are looking for, please
Contact Us, we will be happy to investigate.


Will Leagues custom make promotional items and corporate gifts to my specification?

We love a challenge!

Since Leagues launched in 1997, we have helped our clients market their products and brands with an array of custom made items.

A comprehensive brief is always a good place to start. (If available). This should include details like budget per unit, volume, date required, and if possible/required an illustration or description of what it is you’d like to create.

Please be aware that this process does take time, but is very rewarding. Developing a concept requires much consultation between all parties involved to make sure the result is as expected.
Contact Us for an obligation free consultation.


Does Leagues supply and ship promotional products Australia wide?


Yes! – Leagues will supply & ship promotional products and corporate gifts to anywhere in Australia.

If you require corporate gifts etc… to be shipped to multiple locations, including direct to the recipient, we can offer the logistical solutions to make this happen.
Contact Us for more information.

We have also helped clients with their marketing efforts by shipping promotional items to International locations
.

 


What are the artwork requirements for a quality result?

Quality artwork is essential to ensure a quality result when it comes to decorating any corporate gift of promotional item.

Ideally artwork will be supplied in a native vector file format (i.e Adobe Illustrator, Corel Draw etc..) This will enable image scaling and colour separation is 100% accurate, giving a quality final product.

FYI - a “.jpg” file saved in Corel Draw will NOT become a vector file.
In some cases (i.e. embroidery) a quality jpeg file is sufficient. – for more information
click here

All artwork should be supplied with the required PMS (Pantone Matching System) colours as a reference to ensure colour accuracy is achieved.

If you have any questions or doubts, feel free to
Contact Us


Do you offer Graphic Design Services?

Absolutely!

Leagues has a skilled design team available to handle most aspects of printed and digital media design, from redrawing an existing image/logo to achieve a quality result, all the way to artwork/logo creation from an initial concept.

Of course, the finished graphics file will be supplied to you for use in other aspects of your marketing to provide continuity of brand and image.
Contact Us for more information.

 

What is a Setup Fee?

Set-Up is the preparation of your logo for placement onto the chosen promotional item or corporate gift.

This includes processes like creating moulds, digitizing for embroidery or laser engraving, creating printing plates for pad printing, screens for screen printing etc..

The Set-Up fee also covers the labour involved in aligning the image on your product to ensure a quality result.

This preparation cost is affected by the number of colours in the image to be applied to a product. If a product is to have multiple decoration positions, and the images in each position are different, each different image requires a new setup. This is also affected by image size (Even if the content of the image is the same)

Set-Up does not include artwork creation or alteration, this is an additional charge as required.

 

What is your return policy?


We want you to be happy. If you have a problem or discrepancy with an order, contact us on 08 9527 6788. All discrepancies must be claimed within 72 hours after receipt of merchandise. All returns must be accompanied by a return authorization number, which you will be assigned when you call.

 

What payment types do you accept?


Bank deposit , direct deposit, EFTPOS, Credit Cards, Cheques and money orders are welcome. We may require upfront payment before processing orders. We offer accounts to some long time customers